1.-COMPANY DETAILS

In compliance with article 10 of Law 34/2002, of 11 July, on Information Society and Electronic Commerce Services, it is stated that the company owning the current website is Excursion Trip Tenerife S.L.

2.- CONDITIONS OF USE

The mere fact of accessing the current website, in whatever form, implies knowledge and acceptance of the following general Terms & Conditions which rule the use of the current website. Excursion Trip Tenerife S.L. reserves the right to modify or update them at any time, such modifications being superseding and replacing any previous terms and conditions. Should the user disagree with all the current conditions, s/he is not authorized to access the current website and/or its contents and services and must immediately stop using this website. The current conditions are also extendable and applicable to all communications and newsletters that can be sent by the owner of the site. The user must accept the current conditions to access and/or make use the website.

3.-OBJECT

This is the website of Excursion Trip Tenerife S.L., which provides a series of contents and services related to their activity.

4.-AUTHORIZED USE OF THE SITE AND ITS CONTENTS

The user can only access this website and the content and services it hosted if s/he is over age and has sufficient legal capacity to do so: if it turns out to be a minor, s/he must have the consent of their legal representative or in his absence, leave this website immediately. The user is authorized to access the contents of the site whenever s/he makes on them a tight to right use in accordance with these terms, especially intellectual and industrial property rights granted by law and detailed in the corresponding section of the current Terms & Conditions. It is also expressly prohibited to use the same for fraudulent, illicit or commercial purposes, without express written permission from the owner. Excursion Trip Tenerife S.L., reserves the right to prevent, at any time and without notice, any user who violate these conditions from accessing the site or contents included in it.

5.-LIMITATION OF LIABILITY

Without prejudice to the liability applicable to package travel services in accordance with the provisions of the General Law of Consumers and Users, and by way of illustration but not exclusively, TRIPTENERIFE will not be liable for the following situations:

i. Cancellations made by Users after the deadline. TRIPTENERIFE will have no obligation whatsoever to reimburse payments made by Users if they have not complied with the cancellation deadlines established in the policy corresponding to each service.

ii. Delays or errors on the part of Users when presenting themselves at the meeting point of the activity, excursion, guided tour or transfer booked. In this regard, TRIPTENERIFE will not assume any responsibility if the User misses the activity or transfer due to lack of punctuality or for not being at the indicated place.

iii. Situations in which the Supplier denies access to the activity, excursion or guided tour to the User for not carrying the printed or downloaded voucher on their mobile phone, as required by the Supplier in each case.

iv. Situations in which the vehicle hired for the transfer does not arrive at the pick-up point because the information provided by the User about the times and pick-up points is incorrect.

v. Weather conditions in which the Supplier carries out the activities, excursions or guided tours booked by Users. Under no circumstances will TRIPTENERIFE be responsible for these circumstances, and the service will be considered to have been correctly provided.

vi. Quality and suitability of the service contracted by the User.

vii. Situations in which the activities, excursions or guided tours have covered all the points of interest, although the duration may have varied slightly due to factors external to the Supplier or to TRIPTENERIFE. In this case, the service will be considered to have been correctly provided.

viii. Complaints and claims related to the contracted service, which must be handled directly with the Supplier, although TRIPTENERIFE may collaborate with the User in the processing of their claims.

6.- INTELLECTUAL AND INDUSTRIAL PROPERTY

Excursion Trip Tenerife S.L., is the owner of all intellectual and industrial property rights derived from the present website, being necessary the express written consent from the Agency for any exercise or use of the same. The current limitation of rights extends not only to any type of content being included and distributed through this website, but also to the code, design and navigational structure of the website.

7.- PROTECTION OF PERSONAL DATA

In compliance with the Organic Lay 15/1999 of 13 December on the Protection of Personal Data, we hereby inform the user that the personal data provided will be entered in a file owned by Excursion Trip Tenerife S.L, whose details are above-mentioned in the current Terms & Conditions. This personal data will be used only to provide user with the service, as well as to promote other products and services that might be offered by the file owner. The user must inform the file owner of any modifications of its personal data, being liable for the truthfulness of same at any moment. In compliance with article 5 of Organic Law 15/1999, we inform the user of its right to correct, cancel and oppose the inclusion of the personal data s/he voluntarily provides, through written notice to the file owner, as stipulated by the current legislation.

8.-COOKIES

“Cookies” are text-only pieces of information that a website transfers to the user’s hard drive or other website-browsing equipment for record-keeping purposes. The current website would like to bring to the user’s attention the use of cookies in order to guarantee the session between the client and the server; User data will not be stored and used under any circumstances. If you do not wish to receive cookies, the user can set its web browser to restrict them, as allowed by most of the modern browsers.

9.-VALIDITY

In the event of invalidity of any provisions of these General Conditions, in part or in totality, such invalidity shall not affect the validity of the remaining conditions.

10.- CANCELLATION, RETURN & REFUND POLICY

A/ Cancellations must be made at least 48 hours before the start of the activity by calling us directly (+34 822 68 45 04) or by sending an email (booking@triptenerife.com).

B/ There is no cancellation or refund for the helicopter tour. If you cancel 48 hours before your departure date, 50% of the flight price will be charged. If you cancel less than 48 hours before your flight, 100% of the amount will be charged.

C/ Refunds after a cancellation will be issued using the original payment method used for the purchase of the Activity. At your discretion, refunds may alternatively be provided in the form of a TripTenerife credit.

11.- OUT-OF-COURT SETTLEMENT OF DISPUTES

In the event that the User considers that the consumer’s rights have been violated, the User must firstly complain to the supplier who has provided the service.

Likewise, the User may contact TRIPTENERIFE to exercise his/her consumer rights, through our contact form: https://www.triptenerife.com/contact-us/

In any case, TRIPTENERIFE informs the User that he/she has a Complaints Form through which he/she may formulate any complaint or claim in relation to TRIPTENERIFE services.

If the User considers that his or her claims have not been met in the ways indicated above, the User will have the right to lodge an out-of-court complaint by going to any of the following instances:

12.- APPLICABLE LAW AND JURISDICTION

All claims or disputes which might arise out of or in connection with the current website and its contents will be interpreted in accordance with the laws of Spain. Both parties agree to submit to the Courts and Tribunals in the city of Santa Cruz de Tenerife (Canary Islands, Spain), renouncing expressly to any other Courts that may apply.

Updated as of 10 june 2024