Introduction

Excursion TripTenerife S.L., the owner of TripTenerife.com (hereafter referred to as “we,” “us,” or “our”), is committed to protecting your privacy and ensuring that your personal data is processed in compliance with applicable laws and regulations. This Privacy and Data Protection Policy outlines how we collect, use, and safeguard your personal information when you interact with our services.

Our registered office is located at C/ Tinerfe el Grande, núm 3, local 2, 38670 Adeje, Spain, with the CIF number: B-76754118.

1. Data Controller

Excursion TripTenerife S.L. is the data controller responsible for processing the personal data collected via TripTenerife.com. Should you have any questions regarding this policy or your rights, you can contact us at:

2. Types of Data We Collect

We collect different types of personal data depending on your interactions with our website and services:

  • Personal Information: Name, email address, telephone number, and other contact details provided when you create an account, book a tour, or contact us.
  • Payment Information: Credit card or payment details when booking services through our platform.
  • Usage Data: Information on how you use our website, such as your IP address, browser type, and activity on TripTenerife.com, including cookies (see Section 8).
  • Location Data: If you use location-based services, we may collect data about your location, provided you have given consent.

3. How We Use Your Data

We use the personal data collected for the following purposes:

  • To Provide Our Services: To process bookings, confirm your tours, and manage your customer account.
  • To Communicate with You: For customer service purposes, notifications about your bookings, and marketing emails if you have opted in to receive them.
  • To Improve Our Services: Analyzing user behavior to enhance website functionality and user experience.
  • For Legal Compliance: To comply with any applicable laws and regulations, including tax, reporting, and legal obligations.

4. Legal Basis for Processing

The legal bases for processing your data are:

  • Contractual necessity: When processing your data to fulfill a booking or service request.
  • Consent: For marketing purposes or other activities where consent is required by law.
  • Legitimate interests: When necessary for the purposes of security, fraud prevention, or to improve our services.
  • Legal obligation: When processing is necessary to comply with legal obligations.

5. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. However, we may share your information with:

  • Service Providers: Such as payment processors, tour operators, and IT service providers, who assist us in running our business.
  • Legal Authorities: Where we are required to disclose information by law, to protect our rights, or in response to legal requests.

Any third parties who process your data on our behalf are subject to strict data protection agreements and are only permitted to process your data for the specified purposes.

6. International Data Transfers

As our business operates globally, some of the third-party service providers we use may be located outside the European Economic Area (EEA). When your personal data is transferred outside the EEA, we ensure that it is protected with appropriate safeguards, such as standard contractual clauses approved by the European Commission, or by ensuring that the country has adequate data protection laws.

7. Data Retention

We retain your personal data only for as long as necessary for the purposes described in this policy, or as required by law. For example:

  • Booking data will be retained for as long as necessary to process the transaction and for any related legal or accounting purposes.
  • Marketing data will be retained until you withdraw your consent.

8. Cookies and Tracking Technologies

TripTenerife.com uses cookies and similar tracking technologies to enhance your browsing experience and collect information about your usage of the website.

  • Cookies: Small files placed on your device to help us track your activity on the website. These can include session cookies (which are deleted when you close your browser) or persistent cookies (which remain on your device for a set period).

You can modify your cookie settings or disable them through your browser settings. Please note that disabling cookies may affect your experience on our website.

For more detailed information on the cookies we use, please visit our [Cookies Policy] (link to cookies policy).

9. Your Rights

As a data subject, you have the following rights regarding your personal data:

  • Right of Access: You have the right to request access to the personal data we hold about you.
  • Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
  • Right to Erasure: You may request the deletion of your personal data where there is no longer a valid reason for us to keep it.
  • Right to Restrict Processing: You can ask us to restrict the processing of your personal data in certain circumstances.
  • Right to Data Portability: You can request that we transfer your data to another organization, or provide it to you in a structured, commonly used format.
  • Right to Object: You can object to the processing of your data for marketing or in situations where our legal basis is legitimate interest.

To exercise any of these rights, please contact us at: https://www.triptenerife.com/contact-us/. We will respond to your request within the legally required time frame.

10. Security Measures

We take the security of your personal data seriously and implement various technical and organizational measures to prevent unauthorized access, loss, misuse, or disclosure. These measures include encrypted communication protocols (SSL), secure storage of payment details, and regular security assessments.

11. Policy Updates

We reserve the right to modify this Privacy and Data Protection Policy at any time. Any updates will be posted on this page, and, where appropriate, we will notify you by email. It is your responsibility to review this policy periodically to stay informed about how we are protecting your data.

12. Contact Us

If you have any questions or concerns about our privacy practices, or if you wish to exercise your rights, please contact us at: